Returns & Refunds

Your Statutory Rights

When you buy online you generally have the right to cancel your order within 14 days of receiving the goods (the "cooling-off period"), without giving a reason, and to receive a refund. This is in addition to your rights under consumer protection law regarding faulty or misdescribed goods. These statutory rights are not affected by anything in this policy.

How to Request a Return

1. Contact us via the Contact page with your order number and the item(s) you wish to return.
2. We will confirm the return process and, where applicable, the returns address.
3. Package the item securely, ideally in its original packaging.
4. Send the item back using the agreed method.

Condition of Returned Goods

To exercise your cancellation right, goods should be returned in a reasonable condition. You may open and inspect the goods, but you must take reasonable care of them while they are in your possession. Reduced value through handling beyond what is necessary to inspect the goods may be deducted from your refund where permitted by law.

Who Pays Return Postage

Unless we agree otherwise, or the goods are faulty or not as described, the cost of returning cancelled goods is generally your responsibility. We will refund the original delivery charge (less any supplementary charges) where the whole order is cancelled.

Faulty, Damaged or Incorrect Items

If your item arrives faulty or damaged, or is not the item you ordered, please contact us as soon as possible with your order number and details (and photos where possible). We will arrange a repair, replacement or refund as appropriate, in line with your statutory rights.

Refunds

Refunds are made to your original payment method. Where you cancel under the 14-day right, we will refund you without undue delay and no later than 14 days after we receive the returned goods (or evidence that you returned them). Processing time on your payment provider's side may vary.

Cancelled Orders

If you cancel before dispatch, we will refund the full order amount. If the order has already been dispatched, please follow the returns process above once you receive it.

Exceptions

Some items may be excluded from the cancellation right where permitted by law (for example sealed goods that are unsuitable for return for health or hygiene reasons once unsealed). Any such exceptions will be clearly communicated before you order.